Process automation

Intelligent Workflow Automation

Coordinate multi-step processes across APIs, databases and business tools, with human approval at the points that warrant it.

The problem

Processes that cross several systems get stitched together by people copying between them. The steps are known, but there is no single place where the process is defined or observed.

Agent request path

  1. 1

    Objective

    A question, ticket, alert or schedule

  2. 2

    Plan

    Decomposed into steps

  3. 3

    Retrieve

    Grounded in permitted content

  4. 4

    Call tools

    Scoped credentials, rate limited

  5. 5

    Human approval

    Irreversible actions pause here

  6. 6

    Log and evaluate

    Full trace, quality, spend

The approval gate is what separates a controlled agent from an unattended one.

How it works

  1. 1

    The process is modelled explicitly: steps, decision points, inputs, and which actions require approval.

  2. 2

    Deterministic steps run as ordinary workflow logic; only the steps that need judgement involve a model.

  3. 3

    Each system is reached through a scoped tool with its own credentials and rate limits.

  4. 4

    Approval gates pause the workflow and notify the right person with the context needed to decide.

  5. 5

    The whole run is traced end to end, so a stalled process can be found and resumed.

What you should expect

  • Multi-system processes completed without manual hand-offs
  • A single definition of how the process actually runs
  • Approvals recorded against the step they authorised
  • Failures that surface immediately rather than at month-end