Platform operations

Cloud Operations Agent

An agent that triages alerts, gathers diagnostic context, proposes remediation and assists the responder — without acting on production unattended.

The problem

The first fifteen minutes of an incident are spent collecting the same information every time: what changed, what else is affected, and what the logs say. That work is mechanical, and it happens when attention is scarcest.

Agent request path

  1. 1

    Objective

    A question, ticket, alert or schedule

  2. 2

    Plan

    Decomposed into steps

  3. 3

    Retrieve

    Grounded in permitted content

  4. 4

    Call tools

    Scoped credentials, rate limited

  5. 5

    Human approval

    Irreversible actions pause here

  6. 6

    Log and evaluate

    Full trace, quality, spend

The approval gate is what separates a controlled agent from an unattended one.

How it works

  1. 1

    An alert triggers the agent, which pulls the relevant metrics, logs, traces and recent deployment history.

  2. 2

    It correlates the signal against known failure patterns and recent changes.

  3. 3

    It posts a structured triage summary to the incident channel: what fired, what is affected, what changed recently.

  4. 4

    Where a runbook applies, it proposes the remediation steps and the commands, for a human to approve.

  5. 5

    Read operations run automatically; anything that mutates production requires explicit approval and is logged.

What you should expect

  • Shorter time from alert to understanding
  • Consistent triage regardless of who is on call
  • Runbook knowledge available at the moment it is needed
  • A complete record of the response for the postmortem